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This toolkit aims to provide a reference point for water utility managers and staff to aid them in reflecting and addressing urban water utility service improvement by applying gender mainstreaming. It presents some simple practical steps to gender mainstreaming in water and sanitation development and management. It provides step by step guidance on how to mainstream gender and what to remember in each step. The toolkit tries to address some of the most common gender issues in water supply management and water supply institutions and proposes key actions that should be addressed to enhance gender equity and equality